Refund policy

Returns, Credits and Claims Policy

All claims for shortages, damages, defects, or requests for credit must be submitted to Marck & Associates within 15 days of receipt of product. Claims submitted after this period may not be honored.

No merchandise may be returned without prior authorization from Marck & Associates. Unauthorized returns will be refused and returned to the sender.

Marck & Associates’ liability is limited strictly to the invoice value of the merchandise and applicable freight charges. Under no circumstances shall Marck & Associates be responsible for additional costs, including but not limited to decoration, processing, labor, or consequential damages.

Returns resulting from customer ordering errors may be considered only for standard stock items and must be approved in advance. All approved returns must be freight prepaid by the customer and are subject to a 15% restocking fee.

To qualify for credit, returned merchandise must be in new condition and in original, unopened, and unmarked cartons. Products that have been opened, used, decorated, altered, or repackaged will not be eligible for return or credit.

Special order items are non-returnable. Special orders include non-stock items as well as inventory items produced or purchased in quantities exceeding normal stocking levels specifically for a customer order.

Marck & Associates reserves the right to inspect all returned merchandise prior to issuing any credit.